Overview
This Privacy Policy explains how Gorse Cloud handles information when you visit the website, create an account, use hosted recommendation services, or contact the team.
By using Gorse Cloud, you agree that information may be processed as described here and in any service agreement that applies to your account.
Information We Collect
We collect information you provide directly, information generated by your use of the service, and limited technical information from your browser or device.
- Account details such as name, email address, organization, and authentication identifiers.
- Service configuration, application metadata, API keys, usage records, logs, and billing-related records.
- Customer data submitted to the service, including items, users, labels, and feedback events used for recommendation workloads.
- Website and product analytics such as pages viewed, device information, approximate location, referrer, and session activity.
How We Use Information
We use information to provide, secure, improve, and support Gorse Cloud services, and to communicate about product updates or account activity.
- Operate hosted recommendation APIs, dashboards, model refreshes, and related cloud infrastructure.
- Authenticate users, prevent abuse, investigate incidents, and maintain platform reliability.
- Analyze product performance, improve workflows, and develop new service capabilities.
- Send administrative messages, support replies, invoices, security notices, and optional product updates.
Customer Data
Customer Data remains under the control of the customer. Gorse Cloud processes Customer Data to provide the service and does not sell Customer Data.
Customers are responsible for ensuring they have the necessary rights and notices to submit data to Gorse Cloud.
Security
We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so customers should also protect credentials, API keys, and access permissions.
Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain backups, and enforce agreements.
Customers may request deletion of account or service data, subject to contractual, security, backup, and legal limitations.
Your Choices
You may update account information, manage communication preferences, rotate API keys, export data where supported, or request account assistance by contacting support.
Contact
Questions about privacy or data handling can be sent to the Gorse Cloud team through the project support channels or repository contact links.